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Field Service Representative

Responsibilities:

This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. In addition, they will be responsible for maintaining adequate on hand inventory levels, as well as performing as the first line of customer service related to the organization.

Other Responsibilities:

  • Arrive at scheduled account on time, in neat and clean assigned uniform
  • Check in and out with Environmental Services at arrival/departure;
  • Ensure staging area is neat and orderly; ensure all delivery equipment is in good working order
  • Check and service containers throughout hospital according to Daily Service Schedule
  • As a priority, ensure all containers that are indicated as 'FULL' are changed. In addition, inspect each and every container on your daily schedule to determine if changing out will be necessary to guard against containers potentially becoming full (and thus unusable) before the next regularly scheduled visit to that area.
  • Return to storage area with full internal delivery carts to place full containers into transporters and replace on cart with empty containers.
  • Report any cracked or broken containers or loose or broken brackets or accessories to manager. Make arrangements to replace and/or repair as necessary
  • Periodically inquire with floor nurses and nurse managers regarding any potential areas of focus or concerns
  • Receive shipments on assigned days
  • Communicate with manager regarding daily status and any concerns
  • Travel to any applicable off sites or satellite facilities as scheduled, needed or required to perform same operations as listed here.
  • Before leaving, ensure staging area is again neat and orderly. Be sure no containers are outside of approved transporters or delivery carts. Set internal delivery cart with all necessary empty containers for immediate service the following work day.

Qualifications

  • High school diploma or equivalent
  • Self-motivated, self-directed, problem solver with excellent communication skills
  • Ability to work independently without direct supervision
  • Excellent customer service skills
  • Ability to use basic hand tools such as a drill, screw driver, hammer, tape measure and level
  • Willing and able to work weekends and holidays when necessary
  • PC, email, internet and Microsoft office skills required

Physical Requirements:

  • Lift containers weighing up to 40 lbs.
  • Push/pull wheeled transporters and/or palletized product up to approximately 300 lbs
  • Occasionally travel up and down staircases
  • Walking of two (2) or more miles per day
  • Standing for extended periods of time
  • Work in and around hospital personnel, sensitive medical equipment, and patients


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