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Computing Support Analyst 2

75254
Job Title: Computing Support Analyst 2
Job Code: 4732
Grade: H
Reports to: Paarth Shukla
Stanford University, located between San Francisco and San Jose in the heart of Silicon Valley, is one of the world's leading teaching and research universities. Since opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for success.
Supporting this mission is a staff of more than 11,000 that is rooted in a culture of excellence, innovation, collaboration and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends, and benefits that increase financial stability and promote healthy, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.
Stanford University, Department of Land, Buildings & Real Estate (LBRE) is committed to the preservation and enhancement of Stanford's campus and adjoining lands and constructs and maintains the facilities in which advancements across the academic spectrum are made possible. LBRE takes pride in the care and stewardship of the 8,100 acres that make Stanford the special place that it is.
LBRE is seeking qualified applicants for the Computing Support Analyst. This is a full-time continuing position.
Note: Not all unique aspects of the job are covered by this job description
JOB PURPOSE:
Under general supervision, provide technical support to end-users for computer hardware, software, and network related problems.
CORE DUTIES :
Diagnose and resolve end-user problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution when possible, refer problems to associated groups.
Research, recommend and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.
Research, recommend and implement approved standards used throughout the unit and contribute to the development of the client support strategy.
Investigate and test new tools, systems, techniques, and software products.
Provide technical guidance and training; may guide other staff.
Work on projects requiring expertise and creativity in analysis and deployment of technology.
May perform routine server administration.
- Other duties may also be assigned

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